For small beauty centres
RM 199/mo
Good for one beauty centre that wants simple WhatsApp replies.
- 1 WhatsApp number
- 500 conversations/month
- FAQ replies
- Basic booking flow
- Email support
reply.my is an AI chatbot for beauty centres that replies to WhatsApp messages, answers service questions, books appointments, sends reminders and follows up with customers.
An AI WhatsApp chatbot for beauty centres helps customers get simple answers fast, choose the right beauty service, book appointments and receive reminders.
Most customers message your centre on WhatsApp first. reply.my can also help with Instagram, Messenger, Telegram and LINE.
Best for appointment bookings and quick replies
Reply to DMs from new customers
Help Facebook page visitors
Support customers who prefer Telegram
Useful for customers who use LINE
When someone wants a facial, lash treatment, brow service or beauty appointment, they often message more than one place. The beauty centre that replies first usually gets the booking.
Your team may be closed, but the customer still wants an answer now.
Reception staff may be helping guests or preparing rooms.
Prices, packages, opening hours, and location are repeated often.
Simple reminders can help customers remember to come.
reply.my can help customers in the language they prefer.
AI can follow up after a visit, ask for reviews, or offer packages.
It is simple. Customer sends a message. AI replies right away. Booking gets done. Your team can take over anytime.
They ask about facial, lashes, nails, price or location.
The customer gets a clear answer without waiting.
It asks for service, date, time and customer name.
Your team handles skin concerns, special requests and VIP customers.
The chatbot does not replace your beauty team. It helps your staff stop answering the same simple questions again and again.
| Task | Manual staff | reply.my AI chatbot |
|---|---|---|
| First reply speed | Depends on staff availability | Replies in seconds |
| Service questions | Staff repeat the same answers | AI explains approved beauty service information |
| Appointment booking | Staff ask details one by one | AI collects service, date, time and name |
| Appointment reminders | Often done manually | AI sends WhatsApp reminders |
| Deposit links | Staff send manually | AI can send deposit links |
| After-hours messages | Usually wait until tomorrow | AI replies even after opening hours |
| Languages | Depends on staff | English, BM and Chinese support |
| Special requests | Staff must handle carefully | AI passes the chat to your beauty team |
Help your beauty centre reply faster, book more appointments and save staff time.
Answer simple questions about beauty services, prices, packages, opening hours and appointment slots.
Help customers choose services like facial, lash extension, brow shaping, manicure, waxing or bridal makeup.
Ask for service, preferred date, time, outlet and customer name before confirming a slot.
Send WhatsApp reminders so customers remember their appointment.
Send payment or deposit links when customers are ready to confirm.
Pass skin concerns, allergy questions, bridal requests or VIP cases to your beauty team.
Ask for reviews, remind customers to come back or share approved promotions.
See messages, bookings, reply speed and common customer questions in one place.
Support English, Bahasa Malaysia and Chinese.
Choose a customer question or type your own message. The demo will show how AI can reply.
reply.my can be trained with your own service menu, prices, outlets, promos and booking rules.
Appointment booking, appointment slots and beauty team handoff.
General service questions, appointment booking and safe handoff.
Service enquiries, availability, pricing and reminders.
Booking, location questions and follow-up reminders.
General questions and appointment booking with safe staff handoff.
Multi-outlet enquiries, central dashboard and location-based replies.
Whether you run a facial centre in Kuala Lumpur, a lash studio in Petaling Jaya, a nail salon in Johor Bahru or a beauty centre in Singapore, reply.my can help customers get answers faster and book appointments more easily.
Simple jobs that your AI helper can do inside WhatsApp.
“Hi, do you have facial slots today?”
“Can you send your lash and brow prices?”
“How much is classic lash extension?”
“Can I book manicure this Saturday?”
“Can I move my appointment to tomorrow?”
“Please send me the deposit link.”
“Reminder: your beauty appointment is tomorrow at 3pm.”
“I have sensitive skin. Can someone advise?”
“Would you like to book your lash refill?”
If your team answers the same service questions every day, AI can help. If customers forget appointments, AI can remind them.
This is only an estimate. Even a few recovered bookings per month can help pay for your beauty chatbot.
AI can help your beauty centre reply faster and miss fewer booking requests.
See My Centre SavingsStart small. Upgrade when your messages and bookings grow.
Good for one beauty centre that wants simple WhatsApp replies.
Best for centres that get many WhatsApp and social messages.
For beauty teams that need more channels and custom setup.
Use this simple format for approved beauty centre testimonials: before, after, result and quote.
Before: Customers waited too long for facial package replies and booking confirmation.
After: AI replied fast and collected appointment details automatically.
Before: Staff kept repeating lash, brow and promo prices every day.
After: AI answered common price questions and captured booking requests 24/7.
Before: Customers forgot appointments and staff had to remind them manually.
After: AI sent WhatsApp reminders and helped customers reschedule earlier.
Clear answers for Beauty centre owners and teams.
It is a smart helper inside WhatsApp. It replies to simple customer questions, shares service information, helps book appointments and sends reminders.
It can share approved service information, prices and booking details. For sensitive skin concerns, allergies or final recommendations, the chatbot should pass the conversation to your trained team.
Yes. It can ask for the customer’s preferred service, date, time, outlet and name. Your team can confirm special requests or suitability when needed.
Yes. It can reply in English, Bahasa Malaysia and Chinese. This helps customers ask questions in the language they are comfortable with.
No. It helps your team. The chatbot answers simple repeated questions and helps with bookings. Your staff can take over anytime.
It can help by sending WhatsApp reminders and deposit links. Results depend on your booking rules and customer behaviour.
Yes. A small beauty centre can start with simple WhatsApp replies, service information and appointment booking. More features can be added later.
Most beauty centres can launch a first chatbot in 3 to 7 working days after sharing services, prices, opening hours and booking rules.
Yes. Your team can take over anytime when a customer has a health question, complaint or special request.
Yes. reply.my can help with WhatsApp first, and can also support Instagram, Facebook Messenger, Telegram and LINE.
Start with your WhatsApp number and beauty centre type. reply.my will help turn your service menu and booking process into a simple AI chatbot.
No credit card · Local setup support · Cancel anytime
Tell us your beauty centre type and biggest issue. We will WhatsApp you shortly.