For small spa businesses
RM 199/mo
Good for one outlet that wants simple WhatsApp replies.
- 1 WhatsApp number
- 500 conversations/month
- Spa FAQ replies
- Basic booking flow
- Email support
reply.my is like a smart helper inside WhatsApp. It answers questions, books spa appointments, sends reminders and helps customers choose treatments — even when your team is busy.
An AI WhatsApp chatbot for spas helps customers get answers fast, choose treatments, book appointments and get reminders.
Most spa customers message you on WhatsApp first. reply.my can also help with Instagram, Messenger, Telegram and LINE.
Best for bookings and quick replies
Reply to DMs from new customers
Help Facebook page visitors
Support customers who prefer Telegram
Useful for customers who use LINE
When someone wants a massage, facial or spa treatment, they often message more than one place. The business that replies first usually gets the booking.
Your team may be closed, but the customer still wants an answer now.
Reception staff may be helping guests or preparing rooms.
Prices, packages, opening hours and location are repeated often.
Simple reminders can help customers remember to come.
reply.my can help customers in the language they prefer.
AI can follow up after a visit, ask for reviews or offer packages.
It is simple. Customer sends a message. AI replies. Booking gets done. Your team can take over anytime.
They ask about massage, facial, price or time.
The customer does not need to wait.
It asks for date, time, service and name.
Your team can jump in anytime.
The chatbot does not remove the human touch. It helps your team stop doing the same boring replies again and again.
| Task | Manual receptionist | reply.my AI chatbot |
|---|---|---|
| First reply speed | Depends on staff availability | Replies in seconds |
| Treatment questions | Staff repeat the same answers | AI answers from your menu and rules |
| Booking details | Staff ask one by one | AI collects service, date, time and name |
| Reminders | Often done manually | AI sends WhatsApp reminders |
| Deposit links | Staff send manually | AI can send deposit links |
| After-hours messages | Usually wait until tomorrow | AI replies even at night |
| Languages | Depends on staff | English, BM and Chinese support |
| Hard questions | Staff handle everything | AI passes hard questions to staff |
Help your team reply faster, book more appointments and save time.
Answer questions about prices, packages, opening hours and location anytime.
Suggest massage, facial, couple package or wellness treatment based on what they ask.
Ask for date, time, service, outlet, therapist preference and customer name.
Send WhatsApp reminders so customers remember their booking.
Send payment or deposit links when customers are ready to confirm.
Your team can take over when a customer needs a real person.
Ask for reviews, offer packages or remind customers to book again.
See messages, bookings, reply speed and customer questions in one place.
Support English, Bahasa Malaysia and Chinese for local spa customers.
Choose a spa enquiry or type your own message. The demo will show how AI can reply.
reply.my can be trained with your own services, prices, outlets and booking rules.
Massage booking, couple packages, therapist preference and add-ons.
Facial menu, skin concern questions, first-time customer bookings.
Beauty packages, promos, appointment reminders and follow-ups.
Membership questions, trial sessions, wellness package bookings.
General questions and consultation booking with safe staff handoff.
Multi-outlet enquiries, central dashboard and location-based replies.
Whether you run a massage spa in Kuala Lumpur, a facial spa in Petaling Jaya, a wellness centre in Johor Bahru or a beauty spa in Singapore, reply.my can help customers get answers faster.
If your team answers the same questions every day, AI can help. If customers forget appointments, AI can remind them.
This is only an estimate. Even a few recovered bookings per month can pay for your spa chatbot.
AI can help your spa reply faster and miss fewer bookings.
See My SavingsStart small. Upgrade when your messages and bookings grow.
Good for one outlet that wants simple WhatsApp replies.
Best for spas that get many WhatsApp and social messages.
For spa teams that need more channels and custom setup.
Use this simple format for approved spa testimonials: before, after, result and quote.
Before: Customers waited too long for massage slot replies and booking confirmation.
After: AI replied instantly and collected service, date and time automatically.
Before: Customers asked about outlet availability, packages and opening hours repeatedly.
After: AI answered common questions and captured booking requests after hours.
Before: Staff reminded customers manually and some still forgot their spa appointments.
After: AI sent WhatsApp reminders and helped customers confirm or reschedule.
Clear answers for spa owners and teams.
It is a smart helper in WhatsApp. It can reply to customers, answer common questions, book appointments and send reminders.
No. It helps your staff. The chatbot answers simple questions. Your staff can take over when a customer needs a real person.
Yes. It can reply in English, Bahasa Malaysia and Chinese. This helps customers ask questions in the language they are comfortable with.
Yes. It can ask for the service, date, time, outlet and customer name. It can also send reminders before the appointment.
It can help by sending WhatsApp reminders and deposit links. Results depend on your booking rules and customer behaviour.
Yes. A small spa can start with simple WhatsApp replies and appointment booking. More features can be added later.
Most spa businesses can launch a first chatbot in 3 to 7 working days after sharing services, prices and booking rules.
Yes. Your team can take over anytime when a customer has a hard question, complaint or special request.
Start with your WhatsApp number and spa type. reply.my will help turn your treatment menu and booking process into a simple AI chatbot.
No credit card · Local setup support · Cancel anytime
Tell us your spa type and biggest issue. We will WhatsApp you shortly.