For small TCM clinics
RM 199/mo
Good for one clinic that wants simple WhatsApp replies.
- 1 WhatsApp number
- 500 conversations/month
- FAQ replies
- Basic booking flow
- Email support
reply.my is like a smart helper inside WhatsApp. It answers simple clinic questions, books TCM consultations, sends reminders and passes health-related questions to your clinic team.
An AI WhatsApp chatbot for TCM clinics helps patients get simple answers fast, choose the right clinic service, book consultations and receive reminders. It does not diagnose or prescribe.
Most patients message your clinic on WhatsApp first. reply.my can also help with Instagram, Messenger, Telegram and LINE.
Best for appointment bookings and quick replies
Reply to DMs from new patients
Help Facebook page visitors
Support patients who prefer Telegram
Useful for patients who use LINE
When someone wants acupuncture, cupping, tuina or a TCM consultation, they may message more than one clinic. If your team replies late, the patient may book somewhere else.
The clinic may be closed, but the patient still wants to know if a slot is available.
Your team may be answering calls, helping walk-ins or preparing patient files.
Clinic hours, location, first consultation price and service list are asked again and again.
WhatsApp reminders can help patients remember the date and time.
reply.my can help your clinic reply in the language your patients prefer.
AI can pass symptoms, herb and treatment questions to clinic staff or a practitioner.
It is simple. Patient sends a message. AI replies to simple questions. AI helps book the consultation. Your clinic team can take over anytime.
They ask about consultation, acupuncture, cupping, price or location.
The patient gets simple answers without waiting.
It asks for service, date, time and patient name.
Your team handles health questions and special requests.
The chatbot does not replace your practitioners or clinic staff. It helps your team stop answering the same simple questions again and again.
| Task | Manual front desk | reply.my AI chatbot |
|---|---|---|
| First reply speed | Depends on staff availability | Replies in seconds |
| Service questions | Staff repeat the same answers | AI explains approved service information |
| Consultation booking | Staff ask details one by one | AI collects service, date, time and name |
| Appointment reminders | Often done manually | AI sends WhatsApp reminders |
| Deposit links | Staff send manually | AI can send deposit links |
| After-hours messages | Usually wait until tomorrow | AI replies even after clinic hours |
| Languages | Depends on staff | English, BM and Chinese support |
| Health questions | Staff must handle carefully | AI safely hands over to clinic staff |
Help your clinic reply faster, book more consultations and save front desk time.
Answer simple questions about clinic hours, services, prices, location and appointment slots.
Guide patients to common service options like acupuncture, cupping, gua sha, tuina or herbal consultation.
Ask for date, time, service, outlet and patient name before confirming a slot.
Send WhatsApp reminders so patients remember their consultation.
Send payment or deposit links when patients are ready to confirm.
Pass symptoms, herbs, medicine questions and complex cases to clinic staff or a practitioner.
Ask for reviews, remind patients about follow-up visits or share approved clinic promotions.
See messages, bookings, reply speed and common patient questions in one place.
Support English, Bahasa Malaysia and Chinese.
Choose a patient question or type your own message. The demo will show how AI can reply safely.
reply.my can be trained with your own services, prices, clinic hours, outlets and booking rules.
Appointment booking, consultation slots and practitioner handoff.
General service questions, consultation booking and safe handoff.
Service enquiries, availability, pricing and reminders.
Booking, location questions and follow-up reminders.
General questions and consultation booking with safe staff handoff.
Multi-outlet enquiries, central dashboard and location-based replies.
Whether you run a TCM clinic in Kuala Lumpur, Petaling Jaya, Johor Bahru, Penang or Singapore, reply.my can help patients get simple answers faster and book consultations more easily.
Simple jobs that your AI helper can do inside WhatsApp.
“Hi, do I need an appointment?”
“Do you offer acupuncture and cupping?”
“How much is first consultation?”
“Can I book Saturday morning?”
“Can I change my appointment to tomorrow?”
“Please send me the deposit link.”
“Reminder: your TCM consultation is tomorrow at 3pm.”
“I have pain. Can I ask the practitioner?”
“Would you like to book your follow-up consultation?”
If your front desk answers the same questions every day, AI can help. If patients forget appointments, AI can remind them.
This is only an estimate. Even a few recovered consultations per month can help pay for your clinic chatbot.
AI can help your clinic reply faster and miss fewer consultation requests.
See My Clinic SavingsStart small. Upgrade when your messages and bookings grow.
Good for one clinic that wants simple WhatsApp replies.
Best for clinics that get many WhatsApp and social messages.
For clinic teams that need more channels and custom setup.
Use this simple format for approved TCM customer testimonials: before, after, result and quote.
Before: Patients waited too long for acupuncture and cupping appointment replies.
After: AI replied fast and collected consultation booking details automatically.
Before: Patients kept asking about acupuncture, cupping, hours and fees.
After: AI answered common questions instantly and passed health questions to staff.
Before: Follow-up reminders were manual and easy to forget.
After: AI sent WhatsApp reminders and helped patients book their next visit.
Clear answers for TCM clinic owners and clinic teams.
It is a smart helper inside WhatsApp. It replies to simple patient questions, shares clinic information, helps book consultations and sends reminders. It does not diagnose or prescribe.
No. It should not give medical advice, prescribe herbs or suggest dosage. If a patient asks health questions, the chatbot should pass the conversation to clinic staff or a licensed practitioner.
Yes. It can ask for the patient’s preferred service, date, time, outlet and name. The practitioner can decide if the service is suitable during consultation.
Yes. It can reply in English, Bahasa Malaysia and Chinese. This helps patients ask questions in the language they are comfortable with.
No. It helps your front desk team. The chatbot answers simple repeated questions and helps with bookings. Your staff can take over anytime.
It can help by sending WhatsApp reminders and deposit links. Results depend on your clinic rules and patient behaviour.
Yes. A small clinic can start with simple WhatsApp replies, service information and appointment booking. More features can be added later.
Most TCM clinics can launch a first chatbot in 3 to 7 working days after sharing services, prices, clinic hours and booking rules.
Yes. Your team can take over anytime when a patient has a health question, complaint or special request.
Yes. reply.my can help with WhatsApp first, and can also support Instagram, Facebook Messenger, Telegram and LINE.
Start with your WhatsApp number and clinic type. reply.my will help turn your clinic services and booking process into a simple AI chatbot.
No credit card · Local setup support · Cancel anytime
Tell us your clinic type and biggest issue. We will WhatsApp you shortly.