Fully managed customer messaging
Reply.my answers customer messages, collects leads, and helps people request appointments across WhatsApp, Instagram, Facebook, your website, and more.
Fast first replies, even when your team is busy.
The problem
A customer asks a simple question. No one answers. They message another business instead.
Customers message after business hours.
Staff are too busy to reply.
The same questions come every day.
Warm leads disappear before follow-up.
Appointment requests get missed.
Messages sit across many apps.
A reply is forgotten.
The customer chooses another business.
“We will reply tomorrow.” The customer keeps looking.
Answers now. Collects the details. Makes the next step clear.
The simple solution
A customer sends a message.
Reply.my answers, asks simple questions and collects details.
Your team gets a ready-to-handle lead or booking request.
It can work after hours. When a person is needed, your team can take over.
Ready to reply
Configurable channels
Stop checking many apps. We connect the channels agreed for your setup. Availability is confirmed during planning.
A setup for every growth stage
Start with a focused pilot or build a managed conversation system around your channels, team and customer journey.
From RM
1,299
For businesses that want to test AI-assisted inquiry handling before a full rollout.
Best for: clinics, beauty centers, education, car dealers, travel and visa agencies.
From RM
2,899
For growing businesses that need a structured system to capture, qualify, route and follow up with WhatsApp, Instagram and TikTok inquiries.
Best for: businesses that already receive regular inquiries from ads or social media.
From RM
4,899
For high-volume sales teams that need advanced routing, reporting, workflow optimization and management visibility across multiple customer channels.
Best for: high-volume sales teams that want management visibility and continuous improvement.
Starting prices and final scope are confirmed after reviewing your channels, workflows and integration requirements.
Find your best starting point
Choose the problem that feels most familiar. See the Reply.my setup that could help first.
No technical words. No long setup quiz. Just a useful place to begin.
Your useful first setup
Handle opening hours, prices, locations and common service questions—even when staff are busy.
Estimate your opportunity
Use your own business numbers to estimate the value of recovering enquiries that might otherwise go unanswered.
No inflated promises. Change every assumption below and use a conservative scenario that feels realistic for your business.
Start with the example, then replace it with your actual figures.
Your estimated result
7.0
potential additional customers/month
RM 1,750
potential recovered revenue/month
Estimated ROI
75%
RM 750 net monthly · RM 9,000 net annually
Estimate: 28.0 enquiries recovered × 25% conversion × RM 250customer value, less the entered monthly investment. This is an illustration, not a guarantee of performance or revenue.
Calculate My Real OpportunityUseful features
Give fast, approved answers day and night.
Handle common questions without repeating work.
Collect names, needs and contact details.
Ask for the branch, day and time they prefer.
Keep agreed channels and history organised.
Configure reminders and follow-up flows.
See where enquiries are in the journey.
We plan, build, test and improve it with you.
Made for real front desks
Reply.my handles the first simple questions. Your team can focus on the person in front of them and step into a conversation when human care is needed.
Fully managed
You do not need to become an AI expert. Tell us how your business works. We handle the rest with your approval.
Made for wellness
Clear answers make it easier to ask for an appointment or consultation.
Answer treatment questions and turn enquiries into physio appointment requests.
Explore PhysiotherapyExplain approved treatments and make appointment requests easy.
Explore Beauty centresAnswer programme questions and collect consultation requests.
Explore Slimming centresGuide guests to a suitable approved service and booking request.
Explore SpasGuide first-time enquiries to the right human-led next step.
Explore Traditional Chinese MedicineSupport families with clear service information and assessment requests.
Explore Rehabilitation centresTurn careful, informed enquiries into consultation requests.
Explore Aesthetic clinicsExplain the first visit and capture booking requests clearly.
Explore Chiropractic clinicsBusiness benefits
What you receive
We plan the conversation, write the approved replies, connect the agreed channels, test the journeys and guide your team through the handover.
Tell us about your business.
We build your chat assistant.
We connect your channels.
You receive clearer leads and booking requests.
See the proof in your own demo
We will demonstrate Reply.my using questions from your business—so you can judge the answer quality, lead journey and human handover before discussing a proposal.
See how Reply.my uses the prices, services, locations and policies your team approves.
Test how the assistant asks useful questions and turns interest into a clearer enquiry or booking request.
Confirm when staff step in, what details they receive and how sensitive questions return to a person.
Common questions
Reply.my is a managed messaging service. It helps answer common questions, collect lead details and handle booking requests.
No. Our team plans, writes, sets up, tests and improves the conversations for you.
Channels can include WhatsApp, Instagram, Facebook Messenger, website chat, SMS, email and Telegram. Final availability depends on your setup.
Yes. A conversation can be passed to your team when a person is needed.
Yes. It can collect preferred dates and details, or connect with a compatible booking flow.
Replies can be configured for English, Bahasa Malaysia, Chinese and other agreed languages.
No. We handle the setup and show your team what to do.
The Reply.my team plans the flow, writes replies, connects agreed channels and tests it with you.
Yes. Replies use information your business reviews and approves.
It depends on your channels and conversation needs. We will confirm a plan after learning about your business.
We design each setup with privacy in mind. Ask us for the privacy and data-handling details that apply to your setup.
Yes. Approved automated replies can continue when your team is away.
Yes. We can shape the flow around a small team, a single outlet or several branches.
Complete the short form. Our team will contact you using your preferred method.
Reply faster, collect more leads, and make booking easier with Reply.my.