reply.my is a fully managed AI chatbot for WhatsApp, Instagram, Messenger, Telegram and LINE. We help your business reply faster, capture leads, support customers and follow up automatically.
Think of reply.my like a smart helper for your messages. When customers ask questions, it can reply, collect details, book appointments, follow up and pass hard questions to your team.
Start with WhatsApp. Add Instagram, Messenger, Telegram and LINE when your business grows.
Best for leads, bookings and support
Reply to DMs from new customers
Help Facebook page visitors
Support Telegram customers
Useful for LINE-first customers
We help you plan, build, train, connect, launch and improve your AI chatbot. You focus on your business. We handle the hard setup.
reply.my does the setup with you. We do not just give you software and leave you alone.
Customer sends a message. AI replies. Your team sees the conversation. Staff can take over anytime.
They ask on WhatsApp, Instagram, Messenger, Telegram or LINE.
It answers simple questions using your approved information.
Name, service, appointment time, issue, branch or lead details.
Your team handles hard questions and important customers.
reply.my helps across the whole customer journey.
Answer service questions, collect lead details, explain pricing, suggest the next step and book demos or appointments.
Send reminders, follow up after purchase, ask for reviews, share next steps and help customers come back.
Answer FAQs, check order or appointment details, route issues and hand over to human staff when needed.
Simple answer: reply.my helps your business reply, collect details, book, follow up and support customers across many chat apps.
When someone asks about your service, AI replies fast, asks the right questions and saves the lead details.
AI can ask for date, time, outlet, service and name before sending the booking to your team.
AI can share your approved price list, packages, promos and next steps without making customers wait.
AI can remind leads, follow up after visits, ask for reviews and bring customers back.
AI can answer FAQs, collect issue details and pass urgent or complex cases to your staff.
When the question is important, sensitive or too complex, AI passes the conversation to your team.
A customer messages you on WhatsApp. AI replies in seconds. AI explains the service. AI collects name and preferred time. Your team receives the booking request.
Wellness businesses get many WhatsApp and social messages every day. reply.my helps them reply fast, book appointments and follow up.
Consultation enquiries, package questions, reminders and staff handoff.
Facial, lash, brow, nail, service price and booking enquiries.
Package questions, consultation booking, deposit links and follow-up.
Appointment booking, service fees, reminders and safe handoff.
First visit booking, posture questions, reminders and human takeover.
Acupuncture, cupping, herbal consultation and clinic booking support.
Multi-outlet booking, therapist availability and package questions.
Patient enquiries, programme questions, reminders and follow-up sessions.
A knowledge base is the information your AI uses to reply. It is like giving the AI a simple instruction book about your business.
AI can answer common questions, collect details, route issues and pass important cases to your team.
You give us your business information. We turn it into a simple AI knowledge base.
Choose a customer message or type your own. This demo shows how reply.my can answer simple questions and pass harder ones to your team.
The AI does not replace your team. It helps your team stop answering the same simple questions again and again.
| Task | Manual team only | reply.my managed AI chatbot |
|---|---|---|
| First reply | Depends on staff availability | Replies in seconds |
| Channels | Staff jump between many apps | WhatsApp, Instagram, Messenger, Telegram and LINE |
| Pre-sales | Repeated service and price questions | AI answers and collects lead details |
| Post-sales | Follow-up is often forgotten | AI sends reminders and follow-up messages |
| Support | Staff answer the same FAQs | AI answers simple support questions |
| Setup | Your team must figure it out | reply.my manages setup, training and support |
| Hard questions | Staff must handle carefully | AI passes the chat to your team |
If your team answers the same questions every day, AI can help. If customers forget appointments or leads are not followed up, AI can remind and follow up.
This is only an estimate. Results depend on your offer, traffic, team and customer behaviour.
AI can help your business reply faster and miss fewer leads.
Get My ROI EstimateStart with a pilot, grow into a structured industry system, or let our team manage advanced ConversationOps for high-volume sales teams.
For businesses that want to test AI-assisted inquiry handling before a full rollout.
Best for: clinics, beauty centers, education, car dealers, travel and visa agencies.
Start PilotFor growing businesses that need a structured system to capture, qualify, route and follow up with WhatsApp, Instagram and TikTok inquiries.
Best for: businesses that already receive regular inquiries from ads or social media.
Build My SystemFor high-volume sales teams that need advanced routing, reporting, workflow optimization and management visibility across multiple customer channels.
Best for: high-volume sales teams that want management visibility and continuous improvement.
Simple proof from businesses using reply.my: what happened before, what improved after, and the result.
Petaling Jaya · Appointment booking and WhatsApp reply automation.
Johor Bahru · Service enquiry, pricing and booking request automation.
Penang · Class enquiries, fee questions and student registration automation.
Clear answers for business owners and teams.
reply.my is a fully managed AI chatbot and multi-channel messaging service provider. It helps businesses reply to customers on WhatsApp, Instagram, Messenger, Telegram and LINE.
It means we help with setup, chatbot training, workflow building, channel connection, testing and support. Your team does not need to build everything alone.
reply.my supports WhatsApp, Instagram, Facebook Messenger, Telegram and LINE. Most businesses start with WhatsApp first and add more channels later.
Yes. The AI can answer service questions, explain pricing, collect lead details, recommend the next step and book demos or appointments.
Yes. The AI can send reminders, follow up after purchase, ask for reviews, share next steps and help customers come back.
Yes. The AI can answer FAQs, collect issue details, route complaints and pass the conversation to a human staff member when needed.
The first knowledge bases are Customer Service, HR, IT, Sales, Education and Government. Wellness centres are the first industry focus.
We are starting with aesthetic clinics, beauty centres, slimming centres, physiotherapy centres, chiropractic centres, TCM centres, massage and spa chains, and rehab centres.
Start with your business type and main channel. We will show how reply.my can turn your customer messages into a managed AI chatbot.
No credit card · Fully managed setup · Local business support
Tell us your business type and channels. We will WhatsApp you shortly.